Refund policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Period

You may request a return within 14 days of receiving your order. To be eligible, items must generally be unused, in their original condition, and returned with their original packaging and accessories.

2. How to Request a Return

To request a return, contact our customer support team using the details provided below. Please include your order number and the reason for your return. We will provide instructions on how to proceed.

Please do not send items back before receiving return instructions.

3. Return Conditions

  • Items must be returned in their original condition, subject to applicable consumer protection laws.

  • Products showing signs of use, damage, or missing accessories may not qualify for a full refund, where permitted by law.

  • Proof of purchase may be required.

  • Certain items may be excluded from returns where legally permitted.

4. Return Shipping Costs

Return shipping costs may be the customer's responsibility for change-of-mind returns, where permitted by law. If an item arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method, generally within 7 business days. Depending on your bank or payment provider, additional time may be required for the funds to appear.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and relevant photos, if available. We will review the issue and explain the available resolution.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be cancellable, but you may be able to request a return under this policy and applicable law.

8. Contact Information

For questions about returns, refunds, or cancellations, please contact us:

  • Phone: 17019976932

  • Email: iguxitekeq85@gmail.com

  • Address: 10205 Spring Moss Ave, Clermont, FL 34711, United States